Classes and Workshops

    1. Block Bookings (i.e. a course of classes) may be cancelled in certain medical circumstances by arrangement. If there is a waiting list for your course we will try and fill your place if a cancellation is made more than 2 weeks in advance of the course start date. No refunds will be made for cancellations within 2 weeks of the course start date or after a course has begun.

    2. Private Classes will be refunded or rescheduled if 7 full days notice is given, a 30% refund or alternative booking will be offered if more than 48 hours notice is given.

    3. Concessionary Discounts are available - please discuss with Emilie to get a discount code.

    4. A booking is confirmed once motherslove and the client have both agreed a date, time, duration and location for a the class.

    5. motherslove reserves the right to refuse admission.     

    6. motherslove reserves the right to alter the programme delivery or teaching staff if circumstances are beyond my control.

    7. If a class or workshop has to end or is interrupted for reasons beyond our control sessions will not be refunded.

    8. Latecomers may be admitted at the discretion of management and teacher/workshop leader.

    9. Our timetable may be subject to change during the school holidays.

    10. Refunds will be issues or an alternative offered is sessions are cancelled by motherslove.

    11. Refunds may take up to 30 days to process.

    Massage
        1. All treatments provided by motherslove will last for the specified duration purchased - consultation is an important part of the treatment and will for part of the time.

        2. Treatments will only be conducted if motherslove deems the treatment safe for the client to receive.

       3. GP/Consultant permission may be required before treatments can be provided.

        4. motherslove reserves the right to terminate a treatment immediately if the client demonstrates inappropriate  behavior.
        
      5. Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client.

       6.  If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address.

        7. All invoices must be paid within 7 days of issue date.

        8.  A booking is confirmed once motherslove and the client have both agreed a date, time, duration and location for a treatment.

       9. If a cancellation is made more than 24 hours before a treatment, the client will not be charged.

       10.  If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee for each hour cancelled.

       11.  The cancellation fee must be paid within 7 days of the cancellation.

        12. motherslove has the right to cancel a treatment by giving 24 hours notice.

        13. motherslove has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.

        14. motherslove commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible.

PRIVACY POLICY

motherslove is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

motherslove may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

    name 
    basic information about your baby (e.g. name / age)
    contact information including email address
    emergency contact including GP/midwife details
    demographic information such as postcode, preferences and interests
    other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    Internal record keeping & in case of medical emergency.

    • We may use the information to improve our products and services.
    • We are obliged to keep records secure and confidentially held for 7 years.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided. 
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
    

We will NOT allow this information to be used by third parties

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Privacy matters 

When you signup for a course, workshop or massage with me I take down some personal details in order to understand your needs and to help us communicate well.

Your privacy matters to me, so this information is kept under lock and key if it’s on paper or password protected if digital. It’s a condition of my insurance that I keep records for 7 years. This website is connected to Google Analytics, Mailchimp, Acuity and Facebook. 

I do my best to ensure that services I use (e.g. Acuity) also uphold your privacy. I cannot be responsible for data breaches elsewhere, if you prefer records to be kept on paper please let me know and we can make that happen.

You are entitled to request copies of data held on you by any organisation. Simply ask and they are obliged to let you know.